Question 1

How can I get a contracted time slot?

Accepted Answer

Our contracted time slots are only bookable through email and not at the reception. Send your request (what kind of sport, time, day etcetera) to info@frescatisportscenter.se

Question 2

Do you have a gym in the facility?

Accepted Answer

YES! There is a gym in our facility, but the gym is run by Fitness24Seven. For more information, visit www.fitness24seven.se.

Question 3

How do I get student prices?

Accepted Answer

To get our student price you need to show us your valid student-ID/student card before your first booking. You can either visit us in the facility and show your student card/app to our reception staff or send us a print screen of your student card in our chat service at frescatisportscenter.se (open weekdays 9AM-4PM).
1. Start by creating a profile at Matchi.se.
2. Open the chat and send us your first- and last name,email (same email as you used when creating your Matchi-profile) and a print screen of your valid student- ID

Question 4

Can I book a court over the phone?

Accepted Answer

No, you can´t book over the phone. Book your court through either Matchi.se or at our reception.
It´s not possible to reserve a court and pay later since the payment is connected with your booking.

Question 5

How do I cancel a booking?

Accepted Answer

If you have booked a court through Matchi.se you can cancel the booking yourself by 
logging in to your Matchi-account. Your money (except a small transaction fee, will be transfered back to your card that you have paid with), normally within a couple of bank days. If you have booked a court at our reception you need to come to the facility in order cancel your booking and to get the refund. Your booking always have to be cancelled at least 24 hours before booked time to get a refund.

Question 6

Can I rent a racket?

Accepted Answer

Yes. At the reception you can rent rackets to all the sports we are offering. You can also purchase shuttles/balls (badminton,tennis, table tennis).  
ATT: If you play one of the other sports we offer you can rent a ball (futsal/football, basketball, volleyball)

Question 7

Are you also in charge of SSIF´s (Stockholm Studenters IdrottsFörening) activities?

Accepted Answer

No. We are two diferent “companies”. SSIF are tenants in the facility and have their own separate activities. Find out more on their website.

Question 8

What are your prices?

Accepted Answer

There are different prices for different sports. The prices also vary depending on if you are a student or not and what time you want to play. Under "Sports" on the website you will find the specific prices.

Question 9

What are your opening hours?

Accepted Answer

You can find our opening hours here.

Question 10

What does “Pingis 5A/5B” mean?

Accepted Answer

It means that you book one half of Badminton court  number 5 to play table tennis on. Before you can start you need to bring out the table and barriers yourself (placed beside court number 5) and when finished put them back again. You don´t need to take down the badminton net since you´re only playing on one half of the badminton court.

Question 11

What does “Badminton/MT 5” mean?

Accepted Answer

MT is a short version of “Minitennis”. If it says “MT” after the court number it means that you can also play minitennis on that court. When playing minitennis you lower down the badminton net and play with a tennis racket and a soft tennis ball on a badminton court. Rackets and soft ball could be rented at our reception.

Question 12

Can I bring my children?

Accepted Answer

Of course! Everyone are welcome in our facility. Please remember that you as a parent/adult are responsible for your children in the facility.

Question 13

Can I bring my pet?

Accepted Answer

No. It´s not allowed to bring pets inside the facility, even if they are small/ placed in a bag etcetera.

Question 14

I can´t book/pay for a court through matchi?

Accepted Answer

Matchi is an external booking system that we use for our booking services. If any difficulties/malfunctions occur when trying to book/pay, please contact matchi support directly through their website (matchi.se).

Question 15

Is there a parking lot near your facility?

Accepted Answer

Yes, there is a parking lot outside the facility however it belongs to Stockholm University and not Frescati Sports Center. Therefore we can´t guarantee that there are avalible parking spots. The parking lot is subject to a charge.

Question 16

Do you have lockers?

Accepted Answer

Yes. There are lockers inside the changing rooms where you can store your belongings while training (needs to be emptied and unlocked when leaving after your training session is done). You can purchase a padlock at our reception during our manned opening hours. We also rent out lockers per semester where you can store your things over night. Please contact the reception if you are interested in renting a locker for the semester.

FAQ

Vanliga frågor

Hur får jag studentpriser?

Visst har ni ett gym?

Vad har ni för priser?

Kan man hyra racket?

Hur skaffar man kontraktstid?

Hur avbokar jag en bana?

Kan jag boka en bana över telefon?

Jag kan inte boka/betala bana via Matchi?

Är det ni som är SSIF?

När stänger ni idag?

Vad betyder pingis 5A/5B?

Vad betyder MT/Badminton 5?

Kan jag spela med mina småbarn?

Får jag ta med mitt husdjur?

Finns det parkeringsplatser utanför hallen?

Finns det skåp?

Frequently asked questions

How can I get a contracted time slot?

Do you have a gym in the facility?

How do I get student prices?

Can I book a court over the phone?

How do I cancel a booking?

Can I rent a racket?

Are you also in charge of SSIF´s (Stockholm Studenters IdrottsFörening) activities?

What are your prices?

What are your opening hours?

What does “Pingis 5A/5B” mean?

What does “Badminton/MT 5” mean?

Can I bring my children?

Can I bring my pet?

I can´t book/pay for a court through matchi?

Is there a parking lot near your facility?

Do you have lockers?